The distinction between customer as signal vs customer as product manager is gold. I've watched teams spiral trying to build every custom integration request, then wonder why their roadmap feels fragmented. The discipline to say no based on strategic fit rather than bandwidth is underrated, most PMs dunno how to articulate that without sounding dismissive. The 30/60/90 checklist approach for onboarding also helps alot with anchor ing expectations before confusion compounds.
The distinction between customer as signal vs customer as product manager is gold. I've watched teams spiral trying to build every custom integration request, then wonder why their roadmap feels fragmented. The discipline to say no based on strategic fit rather than bandwidth is underrated, most PMs dunno how to articulate that without sounding dismissive. The 30/60/90 checklist approach for onboarding also helps alot with anchor ing expectations before confusion compounds.